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Years in Business: Overview of BBB Ratings. I could have gotten more if I would have bought a normal package. In his reply, our agent was able to add M coins to your Jackpot Magic Slots account. Customer Response. If you reply through that message mentioned above big fish casino lost connection can quickly work together to look into this issue.

Since Friday I have had 3 tickets created where in the past I always had an open ticket. We are more than happy to help. Need to file a complaint? We do encourage Ms. They should really be on top of contacting people back. I asked for please click for source coin boost so I can continue to play the game obviously nothing.

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All I ask is for coin boosts when we file. We are happy to assist with resolving this big fish casino lost connection as quickly as possible. So I responded to that ticket and a new ticket was created with an automated response which I than had to re enter the information asking for my tickets to be converted to chips.

We haven't received any emails from this alias since Januarymaking it nearly a year since we've been contacted. My name is Tim and Big fish casino lost connection really glad to be helping today.

This is Tim again with Big Fish. You can also reply with the info through this BBB contact. I want to make sure you get the fastest reply possible, and in order to do so, please only send Customer Support one email.

Status: Answered. If Ms. Please let me know if any of the following information is available: -Date of the incident if a date other than March 18 -Time of the incident -Time zone you are located in -Name of the game you were playing when the incident occurred -Amount of chips not credited If I am able to confirm an issue in gameplay, I can definitely credit those chips to your account.

I got ripped off on the coin package. It appears that we are addressing all of your previous concerns regarding your games not activating in our current support ticket and have nothing further to add at this time.

That will allow us to locate you in our system and follow up on any purchase concerns you may have. We understand that Mr. But there system is not letting me do it and big fish casino lost connection new ticket is created everytime.

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Felix, our Big Fish Games diagnostic tool. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles. BBB Business Profiles may not be reproduced for sales or promotional purposes. Status: Resolved. Since our logs are rather extensive and record all gameplay for each account, in order to look into this incident for you I'll need a little bit more information. We hope that we have resolved Mrs. I am definitely happy to search our system to look into what is going on. We strongly suggest Ms. We hope that we have resolved Ms. As a matter of policy, BBB does not endorse any product, service or business. Either of these options will be the quickest way we can resolve this for you. It is frustrating to say the least. Since it appears as though the tickets were combined to speed up our response to you, and this has caused some confusion regarding your remaining issues, I have created a new ticket to help. File a Complaint. We will also need to receive replies to any emails we send. We understand that Ms. I emailed them Monday they gave me a coin boost. If you reply to that message sent via your listed email or write in to us by following the link below, we can quickly work together to look into the logs for gameplay in Stickin' Spree Blast and confirm whether there was an issue with the bonus round crediting properly, and credit if so. From there, select "Game Help". This will be the quickest way we can resolve this for you. When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints. And of course nothing. We are always happy to help a customer directly. If you need some help getting the Order ID for the purchase, you can contact Google Play and they should be able to help.