πŸ– Licence conditions and codes of practice (LCCP)

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Licence conditions and codes of practice (LCCP). Our LCCP is the rulebook setting out the measures that you must take and other aspects that we think are.


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New AML Licence Conditions and Guidance from the Gambling Commission. By Elizabeth Dunn, Andrew Danson and Warren Phelops. Following an extensive.


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An overview of the UK Gambling Commission's updated LCCP and the key changes for operators and suppliers across the gambling industry. Operating Licence.


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From 31 October certain changes to the Licence Conditions and Codes of Practice (β€œLCCP”) will take effect following the Gambling.


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The Gambling Commission's new Anti-Money Laundering Licence Conditions. | Gaming & betting. Andrew Cotton Director of Betting and Gaming.


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The Gambling Commission's new Anti-Money Laundering Licence Conditions. | Gaming & betting. Andrew Cotton Director of Betting and Gaming.


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Licence conditions and codes of practice (LCCP). Our LCCP is the rulebook setting out the measures that you must take and other aspects that we think are.


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View performance statistics for the 'Gambling Commission: licence conditions and codes of practice (LCCP) reported' service from the Performance Platform on​.


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The Commission's Licence conditions and codes of practice (LCCP), which apply to holders of Gambling Commission operating or personal licences (Section A.


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An overview of the UK Gambling Commission's updated LCCP and the key changes for operators and suppliers across the gambling industry. Operating Licence.


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The additional requirements also seek to standardise the process by which providers may award compensation to customers, but are not intended to increase the frequency of such awards. The Customer Interaction Guidance provides various additional examples of how an operator could tailor their customer interaction. Instead, licensees will fulfil their obligations under the LCCP simply by checking that their ADR provider is on the list of approved providers, which the Commission intends to publish on their website. The Report follows a number of recent actions taken by the Commission in seeking to ensure fairer and safer gambling. Research, prevention and treatment contributions The Commission has amended social responsibility code provision 3. This includes providing staff with training on such things as the type of help or support to offer customers, what to do if a customer becomes distressed and how to recognise when follow-up activity to an interaction is required. These changes follow a commitment made by the Commission in both its Business Plan and in its Review of Online Gambling to consult on amending the LCCP social responsibility code provisions relating to customer interaction. Share Facebook Twitter Linked In. Follow Please login to follow content. The amendments are extensive and potentially very onerous on gambling operators. The additional standards imposed on ADR providers are also likely to result in increased costs which may be passed onto operators in turn. Broadly, the additional requirements on ADR providers address decision remit; transparency and independence; consistency and quality; customer service; and sharing complaints information and data more regularly. Operators are expected to train and support their staff in order to assist them in carrying out effective customer interactions. Use our powerful AI search functionality to accurately identify the right lawyer with the relevant experience and expertise to solve your specific legal issues. As part of interacting with customers, operators should keep detailed records capable of demonstrating when and why a particular customer interaction has occurred and which are capable of assisting with ongoing monitoring. The change is intended to provide consumers with a consistent service from any ADR provider in the sector and is supplemental to the requirements of the ADR Regulations. Try Instruct Counsel.{/INSERTKEYS}{/PARAGRAPH} I find the articles to be of a good quality and the topics are well researched and presented in a very user-friendly format. Operators are also expected to ensure staff compliance with the customer interaction record-keeping requirements and to ensure that staff use these records to aid decision-making and for evaluation purposes. The Commission expects operators to consider affordability by reference to open source data including disposable income data to drive social responsibility triggers intended to identify gambling-related harm. Operators are expected to keep records of all customer interactions, including where an interaction did not take place, the reasons for this, and how it was followed up. By way of example: Operators should consider various non-financial indicators in identifying customers experiencing or at risk of gambling harm. If you would like to learn how Lexology can drive your content marketing strategy forward, please email enquiries lexology. The Commission has amended social responsibility code provision 3. Operators should tailor their interaction with customers based on the group of customers, the message being delivered and the extent of the potential harm. Additional standards for ADR providers The Commission has amended social responsibility code provision 6. These change to the LCCP will apply to all licences including ancillary remote licences except gaming machine technical and gambling software licences and will come into force on 31 October The systems remains voluntary and the Report confirms that there will be no mandatory minimum RET contribution imposed on operators. It will be important for operators to take the time to consider the contents of the Report and also the Customer Interaction Guidance in adjusting and updating their policies and procedures as necessary. Back Forward. The Report notes that these changes to the LCCP are not intended to impose any new obligation on licensees to ensure that their nominated ADR provider is meeting the additional standards. It builds on the customer interaction guidance note published by the Gambling Commission in February The most extensive updates from this previous customer interaction guidance relate to affordability and vulnerability in identifying customers experiencing or at risk of gambling harm, record keeping and the role of staff in interacting with and evaluating customer interactions. Looking for a lawyer? The Customer Interaction Guidance is structured around the three key outcomes operators are required to meet: to identify β€” interact β€” evaluate and is intended to support licensees in determining how they can meet LCCP outcomes. As part of evaluating the impact and effectiveness of a customer interaction, a customer interaction incident log should include, at a minimum: the identity or other identifier of the customer involved, the behaviour or activity that prompted the interaction, the advice or support given, and the outcome of the interaction. These changes to the LCCP will apply to all licences, except non-remote lottery, gaming machine technical, gambling software and host licences and will come into force on 31 October The Commission has amended social responsibility code provision 6. United Kingdom August 13 Customer interaction The Commission has amended social responsibility code provision 3. {PARAGRAPH}{INSERTKEYS}Please contact customerservices lexology. Register now for your free, tailored, daily legal newsfeed service. By way of example:.